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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Establish roles and responsibilities of client and other involved stakeholders
   • Identify and establish the roles of the client and other stakeholders relevant to the project
   • Identify and confirm the responsibilities of all involved stakeholders
   • Identify and confirm appropriate methods of communication are acceptable to all involved stakeholders
2. Identify and confirm causes of non-compliance
   • Establish and record relevant information, facts and issues appropriate to the non-compliance of specific fire safety sub-systems
   • Identify and analyse the position of the relevant stakeholders involved with the non-compliance issues
   • Confirm all details and given specifications supplied on technical drawings and plans are accurate and not ambiguous
3. Negotiate to achieve an agreed outcome
   • Identify relevant strategies to negotiate successful outcomes for non-compliance issues with involved stakeholders
   • Establish and maintain the confidence of involved stakeholders through open and professional communication methods
   • Ensure that the viewpoints of all involved stakeholders, explanations and professional positions are treated with respect and empathy
   • Discuss appropriate solutions, ensuring additional costs and timeframes are reasonable and achievable
   • Manage the non-compliance resolution discussions to optimise the likelihood of a favourable outcome for all stakeholders
   • Report all instances of continuing non-compliance resulting from unsuccessful negotiations to relevant stakeholders and appropriate authorities using agreed format as required by client and/or other stakeholders
   • Confirm in writing to all involved stakeholders the resolution outcomes and agreements

Required Skills

Refer to Evidence Guide

Evidence Required

The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit Assessment must confirm sufficient ability to use appropriate skills and knowledge to negotiate and resolve issues regarding noncompliance of fire safety systems Assessment of performance should be conducted within an agreed timeframe covering all categories within the range statement applicable to normal work requirements

Critical aspects of competency

Select a suitable negotiating strategy that is acceptable to the professional position of each stakeholder involved with noncompliance issues related to fire safety systems or associated fire safety subsystems

Identify the roles and responsibilities of all involved stakeholders

Use appropriate and effective communication methods

Interpret and communicate regulatory and technical information to resolve noncompliance issues

Demonstrate skills in diplomacy tact and the ability to address the issues without bias towards clients or stakeholders involved in the negotiation of noncompliance issues

Negotiate and resolve effectively issues of fire safety system and associated fire safety subsystems noncompliance

Apply appropriate conflict resolution techniques

Report agreed resolution outcomes to client and other stakeholders and outstanding issues of noncompliance to appropriate authorities

Demonstrate how to work effectively with others in the workplace

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace to transfer the skills to other contexts and to deal with unplanned events The knowledge requirements embedded in performance include those listed below

Applying the principles of communication and negotiation to conflict situations

Compiling documentation to meet regulatory requirements

Resolving conflict with others in the workplace

Securing confidentiality of client information

Applying the principles related to the use for various types of communication equipment

Specific skills needed to achieve the performance criteria

To achieve the performance criteria some complementary skills are required These include the following

Reading and interpreting written information

Listening to and interpreting information given by other stakeholders

Requesting advice or additional information from others in the workplace

Conducting negotiation meetings that lead to resolution of conflict and maintaining a professional manner throughout meeting

Language literacy and numeracy skills necessary to process written and verbal information and perform basic calculations related to the job

Other units of competency that could be assessed with this unit

This unit of competency can be assessed on its own or in conjunction with any practical unit

Gaining evidence to assess this unit

For valid and reliable assessment of this unit the competency should be demonstrated over a period of time and be observed by the assessor

The competency is to be demonstrated in a range of situations which may include customerworkplace interruptions and involvement in related activities normally experienced in the workplace

Assessment of competency may be made through practical demonstration in the work environment or in a simulated work environment

Key competency levels

There are a number of processes that are learnt throughout work and life that are required in all jobs They are fundamental processes and generally transferable to other work functions Some of these are covered by the key competencies although others may be added

Information below highlights how these processes are applied in this unit of competency

	Perform the process			Perform and administer the process		Perform administer and design the process
How can communication of ideas and information be applied						Discuss and monitor noncompliance issues with stakeholders within area of responsibility
How can information be collected analysed and organised						Collect information from a variety of sources and interpret the information to ensure that communication with appropriate stakeholders is effective and accurate
How are activities planned and organised						Involve all relevant stakeholders in the negotiation process
How can teamwork be applied						Use a teambased approach and principles with the application of communication and problemsolving skills to negotiate and resolve issues related to noncompliance of fire safety systems
How can the use of mathematical ideas and techniques be applied						Not relevant to this unit
How can problemsolving skills be applied						Talk and listen to others involved with the noncompliance issues and incorporate appropriate strategies to resolve the problems satisfactorily for all stakeholders
How can the use of technology be applied						Access and communicate information to clients and other stakeholders involved in the negotiation process using appropriate technology such as email

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Range Statement

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that may be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed in alphabetical order and may be present for this particular unit.

Appropriate authorities may include:

builders

building insurers

building owners

building surveyors

federal/state/territory/local government authorities

fire authorities.

Appropriate methods of communication may include:

person-to-person meetings

teleconference

video conference.

Clients and other stakeholders may include:

agents/agent representatives

builders

building architects

building owners/occupiers

building surveyors

federal/state/territory/local government authorities

fire and other regulatory authorities

fire engineers

fire safety system designers

fire safety system installers

industry associations

maintenance providers

other appropriate bodies or organisations

project managers/site managers.

Relevant information, facts and issues may include:

Australian Communications Authority - cabling provider rules

Australian Dangerous Goods Code

Australian Standards

Building Code of Australia regulations

building surveyor requirements/reports

client and other stakeholder requirements

dispensations from fire and other regulatory authorities

emergency services requirements

enterprise operating procedures

federal/state/territory/local government authority legislation and regulations, including:

state or territory building legislation and regulations

state or territory environmental regulations

state or territory fire service legislation and regulations

fire safety systems installers installation specifications

industry codes of practice

international fire system and equipment standards

product manufacturer's technical manuals and data sheets

product manufacturer's specifications

site manager reports

updates and interpretations of the Building Code of Australia

workplace codes of practice.

Relevant strategies may include brainstorming and involvement of an adjudicator.

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